If you need airport wheelchair assistance, learn how to prepare for your trip, Foreign airlines must offer the same service for passengers on flights departing from or flying to the United States. With an escort pass, your companion can go with you to your departure gate or meet you at your arrival gate. United Airlines puts its branding on the third party Global Airport I think that a meet and greet buggy service at under $50 for 2 people in. We answer them and offer links to airlines' specific web pages with more requires airlines to provide free wheelchair service to any traveler who Airlines use four designations to determine the type of wheelchair/cart assistance is needed: American Airlines · Delta Air Lines · United Airlines · Southwest.
If you have any questions about getting your needs met, or to ensure that you will be comfortable on your flight, call the Air Canada reservations desk and ask for the medical desk with the details of your needs and reservation. There are also wheelchairs on board most Air Canada aircraft for helping customers to the lavatory, or when boarding and deplaning. Priority pre-boarding is available for those who have a specific seating need to accommodate their disability, or who need assistance in boarding the aircraft or stowing an assistive device.
Should you need to pre-board you can request a pre-boarding document from the customer service agent at the departure gate. This document lets the boarding agent know that you need to pre-board. A small wheelchair that can fit down the aircraft aisle is available at every gate and can be used if you need help getting into your seat. To make this transfer easier, at least the first two rows on most Southwest aircraft are equipped with movable aisle armrests.
Southwest checks most wheelchairs and mobility devices as long as they can be stowed safely, and there is space for one collapsible wheelchair, available on a first come, first served basis, aboard the aircraft. The more JetBlue knows about the type of assistance you need and the earlier you make your request, the more they can do to help make your flight and time at the airport as comfortable as possible.
Airport wheelchair service is available at all airport locations, and JetBlue has specially-designed wheelchairs for any immobile customers to use in reaching their seats when boarding and deplaning. Alaska Airlines Alaska Airlines staff does everything they can to assist those traveling with a disability, but to ensure you have everything you need, try and make reservations as early as possible.
Any special services you might need can be requested online or over the phone. Otherwise, let the airline know of any special requirements at check-in, in the boarding area, and on the aircraft, and arrive at the airport at least two hours before departure to allow enough time to board comfortably. Wheelchairs and wheelchair escorts are available at every airport, and some airports have electric carts available for customer use. Should you need to use them, or if you need help getting to your gate, boarding, deplaning or connecting, let a customer service agent know so they can arrange for a wheelchair to be available at each location.
For travelers who need assistance getting onto the aircraft, Alaska Airlines offers lifts or ramps for anyone who is unable to ascend or descend stairs, and on-board wheelchairs that can be used to help passengers in reaching and transferring to their seats when boarding and deplaning. There is space on most flights to stow one folding, collapsible, or breakdown wheelchair and that space is provided on a first come, first served basis.
There is no weight limit for any assistive devices that you travel with and they will be accepted as either cabin baggage or checked baggage. Wheelchairs are available at all airport locations to transport you between the ticket counter and gate, and you can ask a skycap or porter if you need one, or if you need help with your own wheelchair, or other special assistance. If necessary, Hawaiian Airlines has a special boarding chair to assist you in getting to your seat.
If you need extra time exiting the aircraft, a wheelchair at your destination or transfer point, or assistance in deplaning the aircraft or through the terminal, the airline requests that you notify a flight attendant at least 45 minutes before landing so they have time to make the necessary arrangements. WestJet Guests traveling with WestJet should let the airline know if they require the use of a wheelchair.
For the most part wheelchairs are carried in the cargo compartment of the aircraft, but there are a few aircraft, operating on select flights, which are equipped with a shelf that can stow one medically-required, standard-folding wheelchair. If the space is available, you can request it at the check-in counter on a first-come, first-served basis. Porter Customers traveling with Porter who have a disability, and who need special assistance should contact the call center at for further information about what Porter can do to assist.
Wheelchairs are available for passengers who need them to get around the airport, and each Porter aircraft is equipped with an on-board wheelchair. Spirit Depending on what kind of special assistance you need, you can request it when making a reservation online or through Spirit Airlines reservations to ensure you have everything you need for a comfortable journey. Depending on the size of the item, customers can take wheelchairs, walkers, canes, crutches, or assistive devices, in addition to one carry-on item on board.
Spirit Airlines personnel can assist customers with disabilities in boarding, deplaning and connecting with their flights, and provide assistance in getting customers to and from gates.
Once you reach your destination airport, Spirit can help with deplaning and have your personal wheelchair ready for you at the gate or at the baggage claim. They will also provide transfer service on and off the aircraft using boarding or aisle chairs that are designed for aircraft aisles.
Allegiant If you are traveling with Allegiant and you have a disability or special need, be sure to mention it when booking a reservation online or over the phone. You can also contact the reservation center and request the assistance you may need to be added to your reservation. Battery-powered mobility devices wheelchairs, scooters, etc. Other assistive devices, such as walkers, canes, crutches, etc. Frontier If you need help moving through the airport when traveling with Frontier you can request a wheelchair or electronic cart ride through the concourse where available to get from one departure gate to another, or to help you get to baggage claim.
There is one space on board Airbus aircraft to stow a wheelchair, which is available on a first come, first served basis. You can request it when you make your reservation. When you reach your destination, a customer service representative or flight attendant will bring your wheelchair to the front of the aircraft after all passengers have deplaned and assist you with disembarking. Alitalia When booking a ticket on Alitalia, passengers should discuss their requests for special assistance.
Reservations representatives are able to answer questions and discuss special needs, but Alitalia also maintains a dedicated number for travelers with special needs: If you are traveling with a wheelchair or other mobility aids or assistive devices, let the booking agent know at the time of reservation.
United - Services
Alitalia will transport these items free of charge. Passengers who need special assistance should give the airline 48 hours notice and check in one hour before the check-in time for the general public. Alitalia provides a variety of services, including: A Braille Safety Briefing Card available for blind and vision impaired passengers on medium-haul Airbus aircraft.
The airline permits guide and service dogs to accompany passengers with disabilities at no charge. Oxygen therapy for passengers with heart, lung or respiratory conditions to prevent the effects of cabin pressure when the airplane is flying at high altitudes. Transportation of syringes and medicines on-board, for personal use, in sufficient quantity for the entire trip flights to and from the destination and the duration of the stay.
A passenger traveling in a stretcher. Those who give 48 hours advance notice and check in one hour before the check-in time for general public may receive the following services and accommodations: Carriage of an incubator.
Hook-up for a respirator, ventilator, continuous positive airway pressure machine or portable oxygen concentrator to the aircraft electrical power supply.
Must-know airline info: Tips for travelers with disabilities
Passengers should bring an adequate number of batteries on board the aircraft to power their electronic respiratory assistive medical devices including portable oxygen concentrators to power the device for percent of the expected maximum flight duration. More information about batteries and what to pack is available here.
Accommodation for a passenger who must travel in a stretcher. Transportation for an electric wheelchair on an aircraft with fewer than 60 seats. Provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging; Accommodation for a group of 10 or more qualified individuals with a disability, who make reservations and travel as a group; Provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory; Transportation of an emotional support or psychiatric service animal in the cabin.
Transportation of a service animal on a flight segment scheduled to take 8 hours or more Accommodation of a passenger who has both severe vision and hearing impairments. Call deskmobile phoneinternational calls. Some passengers may be required to complete a Medical Information Form. To make flight reservations using this service, please call The phone links your telecommunications device with one in United's reservations office and allows you to send written communications to a trained reservation agent 24 hours a day.
Blind or sight impaired Federal aviation regulations require that canes be stowed prior to takeoff and landing as a safety measure. When flying, if you need assistance our employees will explain emergency procedures and aircraft surroundings.
Service animals United Airlines and United Express welcome service animals accompanying persons with disabilities. There is no fee for service animals, and they may travel in the aircraft cabin as long as they do not obstruct an aisle or any other area used for emergency evacuations.
Please note that quarantine restrictions may apply. Check with your travel agent or a United reservations agent at least one month prior to departure to find out if there are any regulations specific to your destination. Emotional support animals Emotional support animals are considered to be service animals.
Therapy animals Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be service animals.
When traveling with a therapy animal, standard pet-related regulations and restrictions will apply. Destination-specific information Hawaii There are restrictions regarding the entry of service animals into Hawaii.
Customers planning to travel to Hawaii should contact the Hawaii Animal Quarantine Branch manager directly for quarantine requirements.
The hour phone number is You may also view animal quarantine information at the Hawaii Department of Agriculture web site.
United Kingdom United Airlines is permitted to accept service animals on flights to the United Kingdom. Because UK regulations for accepting service animals are very strict, both United and our customers must carefully follow the appropriate procedures.
As part of those procedures, any customer who intends to travel with a service animal must obtain a preapproval letter from Defra Department for Environment, Food and Rural Affairsa UK government agency. Please note that the preapproval process for transporting service animals to the UK can take up to two months. Before dialing the number above, you must first enter the international direct dialing code.
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